For any cancellation that takes place 21 days or less prior to the arranged arrival date or in case of non-show, there will be a cancellation fee of 50% of the total amount of the reservation (minimum fee 1 night).
In case of departure prior to the arranged date, there will be a cancellation fee 50% of the remaining stay.
In addition, our company is gathering personal data in order to provide professional services. (Please check below for further information)
As part of this fundamental obligation, our company has made a commitment to protect and use in an appropriate manner the personal information (which is often referred to as “Personal Data” or “PII”) that has been gathered either online or through the professional services it offers or through communication/collaboration with a third party.
Generally, our goal is to gather only personal data acquired voluntarily from the website visitors in order to be able to provide them with information and/or improve their interaction with the company as well as our services by customizing them accordingly through the data gathered.
You are kindly requested to read the following statement in order to learn more about the way we gather, store, use, forward and protect the information/ Personal Data that we receive.
Personal Data gathered by this website and why
We receive your personal data only if you agree to it – for example if you contact us via email or register to our website in order to receive some services. In some cases it is possible you have already given our company access to your data in the past. If you choose to register or log in to our company’s website through a third service’s registration which verifies your identity and connects your information from the social media platforms (e.g. LinkedIn, Google or Twitter) to our company, we then only collect the data you have consented to share with us through your agreement with the third party, such as your e-mail and name. As the information we gather could depend on the privacy settings of your agreement with the social media provider, you are kindly requested to review the aforementioned agreement as well.
By registering and/or submitting your personal information to our company’s website, you automatically agree to our use of these data according to this statement. Your personal data won’t be used for other purposes unless your either consent to it or it is permitted by the law and/or the professional standards. For example if you register on our website and give information about your preferences, we will use this information to customize your experience as a user. When you register through a third registration service it is possible that we still identify you as the same user even through different login points and still customize your experience. In case you send us your CV to apply for a job position in our company we will use the information you send us to see if you are sufficiently qualified for any of the positions available in our company.
In some cases when you register to receive some of our services it is possible we temporarily store your email address until we get a confirmation of the personal information you have submitted via email (the confirmation message will be sent to the email address you submitted when you registered on our website in order to complete the registration)
In general, our company gathers personal data which are necessary to meet your requests. For example if you are using our services we will use your personal data in order to deliver these services to you according to the terms of our agreement. In addition, the data that you provide are being used to protect our legal interests such as offering the best and more suitable content on our website, email and newsletter, improving and promoting our products and services as well as managing other legal issues like preventing fraud. Even when we use personal information for our legal interests, your rights and interests are still priority. Wherever additional information is required you will be informed accordingly.
Automatic PII collection
An IP address is a unique number which is attributed to your electronic device every time you connect to the internet. It establishes the recognition and communication between the servers and the online devices. The visitors’ IP addresses might be recorded for IT safety purposes as well as system diagnostics. This type of data may also be used in a collective form for website performance and trend analysis purposes.
The following list includes the type of cookies used on our website.
|Purpose||Description||Type and Duration|
|Performance (e.g. user’s browser)||Our website has been developed with the use of common internet platforms. These platforms include cookies which help with compatibility issues (e.g. browser type identification) and performance improvement (e.g. faster content loading).||
Will be deleted with the closing of the browser.
Our cookies might also keep record of those of your preferences which are relevant to our website (e.g. language), or those that contribute to the improvement of your experience (e.g. content or greeting customization).
This concerns regions you have registered in order to create an account or gain access to.
Will be deleted with the closing of the browser.
|Analysis||We use a wide range of analysis tools to help us understand the way our website is being used by its visitors. This contributes to the improvement of the quality and the content of our page. The collective data cover subjects such as the number of visits or views of the website and external links to our page. For more details on our use of Google Analytics please check below.||Long lasting but erased after 2 years since you haven’t visited the website|
|Website visitor’s comments||
We are using a third party’s tool in order to ask from a percentage of our visitors to leave their comment. In this case cookies are used to prevent a visitor from being asked multiple times.
1. The first cookie is being used if the visitor has not been invited to leave a comment and makes sure that first time visitors are not requested to do so.
2. The second cookie is used when the visitor is requested to leave a comment and ensures that he/she are not asked again within a 90-day period.
1. Browsing duration
Will be deleted with the closing of the browser.
2. long lasting. Automatically deleted after 90 days or right after the comment request
Third Parties’ tools and widgets is possible to be used through our website to achieve additional functionality. The use of these tools and widgets might require the installation of a cookie on your device in order to facilitate their services for you and to ensure that your activity appears correctly on our website.
Cookies on their own do not either identify you or share your email address in any way. Through our report analysis we receive identification data that include the IP address for the only purpose of the count of our website visits and their geographic location, never for personal identification.
Like many websites, ours as well uses Google Analytics (GA) to monitor visitors’ activity. We use these data to define the number of visits on our website, to get more information on the way users come across our page and their overall activity on the website. Even though GA is recording data such as your geographic location, your device and its operating system, none of this information exposes your personal identity to us. GA also records the IP address of your device which even though technically could be used to identify you, this information is not shared with us. We consider Google as a third carrier of data processing.
By disabling cookies through your browser’s settings, GA won’t be able to monitor any of your activities on the website.
Google Analytics Opt-out Browser Add-on doesn’t prevent information to be sent to the website itself or other web analytics services.
More information on the way Google Analytics is being used on our website can be found here: https://www.google.com/analytics/learn/privacy.html
Web beacon is a small image file on a website which can be used for the collection of some data off your device such as your IP address, the duration of your stay on the website, the type of browser you are using and cookies that have already been placed from the same server. Our company only uses web beacons according to the current legislation.
Both are company and its service providers may use web beacons in order to get informed on the effectiveness of other websites which provide us with promotional services or are collecting data for statistical purposes and cookie management.
You can disable some web beacons through rejecting the respective cookies. Web beacon will still record an anonymous visit from your IP address but cookie information will not be on the record.
Geographic location based tools
These location data are collected in order to provide you with suggestions and possible services which may interest you based on your location. In addition these data will help us improve the products and services we offer based on location.
Contact forms and email links
In case you decide to contact us through either the “contact us” form or an email link of our company, none of the information you provide us with will be saved, shared or edited by this website or any other third party. On the contrary, these data will be sent to us with an email message through SMTP (Simple Mail Transfer Protocol).
Our SMTP servers are protected by the TLS (SSL) security protocol, which means that the email content will be encrypted with SHA-2, 256-bit encryption before it gets sent through the web. The content is only being decrypted by our local computers and other devices.
If you choose to receive our electronic newsletter, the email address that you submit to us will be forwarded to MailChimp which provides us with marketing services for our email. We consider MailChimp as a third data processing party. The email address you submit will not be saved on the website’s database or any of our other computer systems.
Your email address will remain on MailChimp’s database for either as long as we continue to use their marketing services or until you request its removal from the list in writing. You can do so by using the respective link which you can find on all our newsletters.
If you are under 16 years of age your parents’ consent in mandatory in order to register for our newsletter.
For as long as your email address remains on MailChimp’s database, you will be receiving our newsletter once a month.
Social media widgets and applications
In addition, our website can host blogs, forums, crowd-sourcing and other applications or services (overall referred to as “social media services”).
Social media services’ purpose is to facilitate the content and information exchange. All the data you provide to social media services of our company can be shared with other users of the social media service (unless otherwise specified on the point of collection) on which we probably have limited or no control at all.
Our company is aware of the importance of the protection of minors’ personal information, especially on the web environment.
Specifically, our website is neither developed intentionally nor is addressing to minors under 13 years of age. Our policy is to never collect or keep to our knowledge data concerning a person who is under 13 years old.
Personal information sharing
We never share personal information with third parties that are not connected with us, unless required by our legal professional purposes and needs in order to meet your requests or/and only if it is permitted by law.
With your consent, in some cases our company may share your personal information with third parties such as companies, service providers or sales departments who are employed by us in order to fulfil your requests.
Our company might also share personal information in case of sale, assignment or handover of the web company responsible for the personal data in order to meet government and legal requests, court orders or regulations.
Such information shares can be required for PII protection control, safety controls or complaint and threat investigation.
Our company never sells or shares personal information to any third parties.
Which are my rights concerning the process of my Personal Information
You may exercise in occasion the following rights: access right (in order to be informed of which of your information we process, for what reason and who is the recipient), your correction right (to correct possible inaccuracies, give additional info or delete information from our registry if its process is no longer necessary), the right to limit data processing (in case of data inaccuracy), Portability rights (receive your information in a structural usable file).
These rights can be exercised free of charge on your part by sending a letter or email to our company. You will be only charged with a fee if our administrative cost related to volume is elevated due to request frequency.
Since you exercise any of your aforementioned rights, we will take any measure possible to meet your request within a 30 day period from the reception of the request after updating you on if it is possible to grant or not and the reasons why.
In addition, you can always deny the process of your personal information for professional services’ purposes by revoking your consent. However this action will terminate the services. This is because, as explained above, no professional services can be provided without personal information processing.
Generally you are not required to provide our company with your personal information online, but we may ask for some of it in order to send you updates on our services and events. Our company may also ask for your permission to use some of your information to which you can consent or decline.
If you wish to receive services such as our newsletter you will be able to remove your email from the recipients list at any time following the instructions given on the newsletter. If you decide no longer to participate in any of our services we will try to delete your personal information as soon as possible even though it may take us some time and additional info to grant your request.
As mentioned above under “cookies” section, if you wish to avoid being tracked by cookies while you navigate our website you can do so through your browser’s settings by either rejecting all cookies or by informing you when a cookie is being used. We owe to inform you though that parts of our website may not function properly if all cookies are rejected.
For how long will my personal info be kept on file
We will keep your personal information on record for as long as you are conventionally related to our company either electronically or in writing, when this relationship is terminated we will keep your personal info until the possible claim period of time expires.
The criteria used to determine the period of time include: a. the time period you are related to our company, b. the possible legal obligation effect and c. legal obligations of our company
Personal information integrity and safety
Our company applies policies and organizational/technical security processes to ensure the safeguarding of your personal information and to prevent it of being lost, wrongly used, altered or destroyed.
In addition we try to secure and limit the access of your personal information to only the necessary recipients. People involved with your personal information are bound by the confidentiality of these data.
You are kindly requested to keep in mind that information transmission through the web is not entirely secure. Even though we make great effort to protect your personal information, we cannot guaranty the safety of data transmitted through our website. After we receive your information we apply strict security processes and technics to prevent its unauthorized usage.
We are making great effort to keep your personal information no longer than the time needed in order to fulfil the purpose it was collected for or up until you request them to be erased (if that happens earlier on and until its permitted by the law).
Links to other websites
Providing professional services
Our company receives personal information during professional service offering-mostly to individual recipients, employers, the public sector and businesses whose clients are individual physical persons. Our relations with our clients are governed by our business agreements and the general terms of transactions including the use of the personal information we receive.
Our company offers a variety of services and its role may not often be obvious to the individuals who are subjects to the data. However our company complies with the responsibilities that come with the European and Greek personal information legislation and the applicable instructions about personal information processing.
We will report any possible illegal breach of either our database or every third information processing carrier’s database to everyone directly concerned within 72 hours of the breach as long as there is evidence that the personal information stored have been intercepted.
The person responsible for the processing of information on our website is the legal figure which represents the current webpage and is legally represented.
Changes on the current Statement
Our company often re-evaluates the current Statement. As a result of which we hold the right to update or modify it periodically. We encourage you to study periodically the current Statement for possible changes to the way we manage your personal information. However in case we decide on a significant change that directly affects you (for example the aforementioned personal information processing purposes change) we will contact you.
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
If you have any questions, comments or reports concerning our management and protection of your personal information, or if you wish to edit your personal information or exercise any of your rights as subject of your information, you are kindly requested to contact us on the main email address of our company.
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